Returns policy
1. Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
2. Change of mind
We don't accept returns or exchanges for change of mind, so please choose carefully.
3. Faulty items
If an item has a major failure you're entitled to a refund or replacement; for minor failures we'll repair, replace or otherwise remedy the item within a reasonable time.
4. Collectibles packaging standard
Sealed and collectible products commonly show minor cosmetic variance such as small seal nicks, factory creases and light shelf wear. These are not defects and aren't grounds for return. An item must be damaged beyond reasonable cosmetic variance to be assessed as faulty.
5. Damaged in transit
Contact us as soon as possible after delivery, within 7 days, with photos of the item and packaging.
6. Process
Email support@spectrumgaming.net.au with your order number, a description, and photos. We'll assess and respond; approved refunds go back to the original payment method. Where an item is confirmed faulty, we'll cover reasonable return postage.
7. Uncollected click & collect
Orders not collected within 14 days of the ready-to-collect email are cancelled and refunded.