Frequently asked questions
Do you ship Australia-wide?
Yes. Orders ship via Australia Post and typically dispatch within 1-5 business days of payment. We ship within Australia only.
Can I collect my order in store?
Yes. Free click & collect from our Maitland store. We'll email you when your order is ready. Please collect within 14 days; uncollected orders are cancelled and refunded. Choose Click & collect at checkout and we'll email you when your order is ready.
What payment methods do you accept?
In-store: cash, all major cards (including Apple Pay and Google Pay), bank transfer, and PayPal. Online: Visa, Mastercard, and American Express.
What are Specels?
Our loyalty currency. Earn Specels on eligible purchases, in-store with your member card and online, then redeem them on Specels-priced Marketplace items and special loyalty rewards.
What's your returns policy?
We accept returns for faulty items in line with Australian Consumer Law. We don't offer change-of-mind returns. Full details on our Returns page.
My sealed item's packaging isn't perfect. Is that a fault?
Minor cosmetic imperfections such as small seal nicks, light shelf wear and factory dents are normal for sealed collectibles and aren't defects. See the Returns page for what qualifies.
How are card conditions described?
Every single is listed with its condition (NM, LP, etc.). Graded cards show the grading company and grade, with the cert number on the slab.
What are Oripas?
Sealed mystery packs we assemble in-house. Every series publishes its full pooled contents, exactly what's across the pool and how many, before you buy.
Where are you and when are you open?
Ste 4/1 Elgin St, Maitland NSW. Hours and contact details are on our About page.
Do you run events?
Yes. Locals, prereleases and more. See the Events page or follow us on Facebook.
Can I get my live streams listed on your site?
Yes, if you stream TCG content and want to run events or giveaways with the shop. Sign in and apply to be listed with the channels you stream on, and we will email you when you are on the Live streams page.